Navigating through conflict: using conflicts to build bridges, not to burn them
We are talking about greater and greater importance of the competence of being able to manage conflicts, being able to have crucial conversations, deal with different opinions. Most of the great scientists and authors agree that through conflicts we build stronger teams and we should welcome disagreements. However, when conflicts actually happen we often feel emotional, lost, frustrated, hurt, unappreciated, unheard. And then we hear feedback "You should overreact less, be less frustrated, less defensive, less aggressive" But I rarely hear someone telling how, or explaining what is really happening during the conflict in people brains and how to help yourself and others to have a nice conflict that connects, not puts us apart.
During the workshop, I would like to talk about the nature of a conflict, different conflict stages and personal reactions, how to find agreements that would suit both parties and make them feel heard, increase their buy-in and understanding of each other.
Aliona Virsutiene has over 10 years of experience working with teams of various sizes in different sectors, with over 7 years in technology, software, product, and project management, agile coaching. For a couple of years, Aliona is deepening knowledge in such topics as neuroscience, neuroeducation, and psychology.
Currently, Aliona acts as Director of Engineering at Vinted, sharing the mission to make second-hand the first choice worldwide. Aliona believes that the greatest products are born in great teams which are built from very different personalities with unique strengths. And if you are able to unlock the strengths and put them to together through constructive conflicts and unite by common purpose, you have a team where 2+2 can equal 16.